Privacy Policy

Online Privacy Notice

1. Introduction

(a) Website Owner. LC’s Gourmet World is the owner of this Website, www.lcgw.ca. LC’s Gourmet World is hereinafter referred to as “we” “us” “our” or the “owner.” The Website owner can be contacted by phone at 431.877.6900 ext 2, or by e-mail at info@lcgw.ca. This online privacy notice discloses our information practices for this Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared. [Note that our other Websites may be governed by privacy notices containing different information practices applicable to those sites.]

(b) Anonymous Website Visits. In general, you can visit on this Website without disclosing or revealing any personal information. We may keep track of the domains from which people visit us and/or may analyze the data gathered from Website visits for trends and statistics, and then discard the gathered data.

(c) Website Transactions. At times, we will need personal information regarding a customer or a prospect. For example to process an order or provide a subscription, we may also need to know a customer's name, mailing address, e-mail address and credit card details. It our intent to inform you before we collect personal information, such as a user's name and/or address on the Internet in order to contact you in the future. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

2. Personal Information That May Be Collected

(a) Identifying Information. In order to make a purchase and/or to access designated subscriber services and /or restricted areas within this Website, we will request a user to provide certain personal identifying information, which may include: name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and/or, if applicable, credit card number. We may request additional information necessary to establish and maintain customer's account.

(b) Service Quality Monitoring. Some Website transactions may require a customer to telephone us, or for us to call a customer. We will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is our practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

(c) Information from Children. We do not sell products or services for purchase by children, and will not collect or post information from a child under the age of  16 without the involvement of a parent or guardian. We will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Website and providing instructions as to how the parent or guardian can delete the child's registration from the Website. [We do not use personally identifying information collected from children for marketing or promotional purposes, and do not disclose such information to any third party for any purpose whatsoever.]

(d) Lost or Stolen Information. If a customer's credit card and/or password is lost or stolen, the customer should promptly notify us in order to enable us to cancel the lost or stolen information and to update our records with a changed credit card and/or password.

(e) Chat Rooms, Forums and Bulletin Boards. If customer participates in a chat room, discussion forum, or posts messages to an our bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside our company, who have access to that chat room, forum or bulletin board. Some of our individual chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of our company.

(f) Links to Other Websites. Our Website may contain links to other Websites. We are not responsible for the privacy practices or the content of those other Websites.

3. Uses Made of the Information

(a) Limited Uses Identified. Without customer's prior consent, we will not use your personal identifiable information for any purpose other than that for which it is submitted. We use personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. We also processes billing and business requests related to our Website participation.

(b) Marketing Uses. Unless customer affirmatively requests an “opt out” by contacting us at the contact information provided herein or within an email “unsubscribe” link, we reserve the right to provide customer with information about our Website, our products and services, and related information in which customer has indicated an interest.

(c) Stored Information Uses. We may store and retain the information provided to us by customer and/or the information entered on this Website. This information may be used to compile a customer's purchase history in order to enable us to recommend products, services, or special offers that would be of interest to you or other potential customers. This information may also be used by us to support customer interaction with the this Website; to deliver customer purchases, and/or to contact customer again about our  other services and products.

(d) Online Advertising. Some companies that help us deliver interactive on-line advertising, such as banner ads, may collect and use information about our customers to help us better understand the types of advertising or promotions that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please affirmatively opt out by contacting us with contact information provided in this Privacy Policy.

4. Disclosure of the Information

(a) Within Corporate Organization. LC’s Gourmet World is a business entity, with legal entities, business processes, management structures, and technical systems that cross may cross international borders. We may share your personal information within the our corporate organization, and may transfer the information to countries in the world where we conduct business. Some countries may provide less legal protection for customer personal information. [In such countries we will still handle customer personal information in the manner described herein.]

(b) Mergers and Acquisitions. Circumstances may arise where for business reasons, we decide to sell, buy, merge or otherwise reorganize our businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is our practice to seek appropriate protection for information in these types of transactions.

(c) Agents. We employ or engage other companies and individuals to perform business functions on behalf of our company. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

(d) Affiliated Businesses. We work closely with affiliated businesses operating Website stores, providing services or selling products on each other's Websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

(e) Marketing Analysis by Third Parties. We reserve the right to disclose to third parties personal information about customers for marketing analysis in a manner consistent with this policy; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

(f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

5. Use of Computer Tracking Technologies

(a) No Tracking of Personal Information. Our Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through Website access logs we do collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

(b) Use of Cookies. We, or our third party vendors, collect non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a Website can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by us or our third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Websites may not then work properly.

(c) Use of Web Beacon Technologies. We may also use Web beacon or other technologies to better tailor our Website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

(d) Collection of Non-Identifiable Information. We may collect non-identifiable information from user visits to the Website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on our Website(s); Website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." Our company or its contractors may use this data to analyze trends and statistics and to help make our site more intuitive for users.

(e) Collection of Personal Information. We collect personal identifying information from customer during a transaction. We may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help us understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security

(a) Commitment to Online Security. We employ physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints. [All of our agents and contractors with access to personal information on our Website(s) are also bound to adhere to our security standards.]

(b) No Liability for Acts of Third Parties. We will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, we shall not be liable for unauthorized disclosure of personal information due to no fault of our own including, but not limited to, errors in transmission and unauthorized acts of our staff and/or third parties.

7. Privacy Policy Changes and Opt-Out Rights

(a) Changes to Privacy Policy. This privacy notice was last updated on August 01, 2020. We reserve the right to change our privacy policy statement at any time. A notice of any material change will be posted on our Website for thirty (30) days prior to the implementation of such change.

(b) Opt-Out Right. Customer has the right at any time to cease permitting personal information to be collected, used or disclosed by our company and/or by any third parties with whom we have shared and/or transferred such personal information. Right of cancellation may be exercised by contacting us via the contact information referenced in this privacy policy or by clicking the un-subscribe links found in the navigation on our homepage. After processing the cancellation, we will delete customer or prospective customer's personal information from our data base.

8. Your Data Rights to Data Retention

(a) Information Maintained. Upon customer's request, we will provide a reasonable description of customer's personally identifiable information that we maintain in our data bank. We can be contacted via the contact information referenced in this privacy policy.

(b) Data Rights. You have the following rights with respect to data collected under this policy: 1) The right to request copies of your personal data. We may charge a small fee for this service. 2) The right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete. 3) The right to request that we erase your personal data, under certain circumstances. 4) The right to request that we restrict the processing of your personal data, under certain conditions. 5) The right to object to our processing of your personal data, under certain conditions. 6) The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request related to these rights, we have one month to respond to you. If you want to exercise any of these rights, please contact our Data Protection Officer at the contact information contained in this policy. If you would like to report a complaint or if you feel that our company has not addressed your concerns satisfactorily, you can contact your applicable regulatory agency such as the Information Commissioner’s Office within the European Union or the United States Federal Trade Commission.

(b) Corrections and Changes to Personal Information. Help us keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that we have on file, please promptly provide the new or correct information.

(c) Data Retention. Data collected under this privacy policy shall be retained only for as long as is necessary to carry out the purposes for which it is collected, unless it is otherwise disposed of as part of a request or opt-out. Because different forms of data are collected for different purposes, data related to those purposes may be retained for different periods of time. If you have any questions about data retention periods or would like to know how long a specific form of data collected under this policy will be retained, please contact LC's Gourmet World with the contact information provided in this policy.

9. Accountability

(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about our compliance with this privacy policy, you may contact LC's Gourmet World, with the contact information referenced in this privacy policy.

(b) Terms of Use. If customer chooses to enter into a purchase and/or to subscribe to our services, customer's action is hereby deemed acceptance of our practices described in this policy statement. Any dispute over privacy between customer and our company is subject to the provisions of this notice and to our Website Terms of Service which is hereby incorporated herein and can be found on our Website.